Order processing times
Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
We ship from our warehouses located in the United States. We currently ship to both the United States and Canada with plans to expand to new countries in early 2024!
Orders shipping within the United States will arrive within 3-5 business days.
Orders shipping internationally to Canada will arrive within 7-10 business days.
Orders shipping to an address in the United States vary with purchase cost, weight, and location and will be calculated at the time of purchase.
Orders shipping to an address in Canada are calculated at checkout based on the total weight of products in your order.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular-priced merchandise within 30 days of purchase from retail locations, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
Items must not be washed, worn, or damaged.
All original tags must be attached.
You must present a valid receipt.
Sale and discount items are not eligible for returns or exchanges.
We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at email@example.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at firstname.lastname@example.org. We will send you a return label to ship the items back to us and will send you a new order with brand-new products immediately.
Should your order be identified as lost by the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.